Every industry has its challenges.

In Destination Services, it’s outsourcing to local contractors and hoping they’ll deliver a positive experience.

On paper it looks simple – find someone local, give them the basics and send them out with an assignee. But in reality, it creates a patchwork of experiences. Some consultants shine, while others lack the knowledge or confidence to provide consistent support.

For the assignee, that can mean mixed messages, missed details and unnecessary stress. For global mobility teams, it can translate into late-night calls, relocation delays and the need to smooth over complaints from employees who expected better.

The result is a patchwork of experiences for assignees and frustration for mobility teams trying to manage the fallout.

At Going-there, we built our own solution.

Instead of outsourcing, we created GT Academy, our in-house training programme designed to set a clear, global standard across all of our 150+ locations.

Training is not a one-off induction — it’s a structured journey that combines learning, practice and mentoring.

What sets GT Academy apart?

Every new Consultant completes:

• Essential skills training: 30+ hours of immersive learning covering communication, problem solving, compliance, cultural competency and GT service standards.
• Real-world scenarios: Roleplay, case studies and peer learning ensure consultants can handle practical challenges, from managing a tense landlord negotiation to guiding a family through cultural shock.
• City-specific assessments: 60+ evaluations on housing, schooling and settling-in, assessed by managers for accuracy and best practice.
• Mentorship and feedback: Pairing with experienced mentors who provide ongoing support, so learning is never static.
• Guided field experience: 5+ hours observing seasoned experts in action.
• Continuous development: Regular refreshers and advanced modules keep GT Consultants ahead of global trends and industry developments.

And because training should be measurable, every consultant completes the Certified Destination Consultant Programme (CDCP) – the industry's only professional qualification that confirms their knowledge and skills against industry-wide benchmarks. The CDCP gives our clients additional confidence that every GT Consultant is fully equipped to deliver results, not just locally but to a global standard.

The Human Impact

The benefit of this investment is simple: consistency you can rely on. Whether your assignee is relocating from Berlin to Boston or from São Paulo to Singapore, the Consultant greeting them has gone through the same training and follows the same standards.

That consistency has a direct impact on your mobility programme:

• Reduced risk of delays, errors and miscommunication
• Happier assignees who feel supported and valued
• Less admin for your team, as consultants resolve issues quickly and independently
• Peace of mind that your employees are receiving professional, empathetic and reliable guidance
• Scalable quality assurance that grows with your global mobility program.

Ready to experience the GT Academy difference? Contact us to learn how our certified Consultants can enhance your relocations and ensure every move is a success story.