Legal | Going-There

Privacy & Cookies Policy

Going-there Global Destination Services ("Going-there", "we", "us", "our") is committed to protecting your privacy. We ensure that your personal data is handled securely and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR where applicable, and the Data Protection Act 2018.

This Privacy & Cookies Policy explains how we collect, use, store, and protect your personal data when you use our services, including the GT2go platform.

1. Who We Are

Going-there Global Destination Services is a UK company, registered as GT Global Limited (Company No. 05137920).

Registered office: United Kingdom

Data Controller: GT Global Limited

Data Protection Manager: Richard Tyrrell
Email: richard.tyrrell@going-there.com

2. Personal Data We Collect

We only collect personal data that is necessary for the delivery of our services. This may include:

2.1 Information You Provide Directly

Personal information you give us (name, e-mail address, mobile phone numbers) enabling us to communicate with you in the provision of the subscribed service.
Information relevant to the delivery of services, such as school ages of children, temporary accommodation.

2.2 Account and Service Information

Information on usernames, passwords, and on the type and scope of services you are subscribed to.
Relocation schedules and itinerary of service.

2.3 Technical and Usage Information

Device type and browser information.
Usage data relating to interaction with the GT2go platform.

We do not knowingly collect special category data unless it is strictly necessary for service delivery and you have provided it voluntarily.

3. How We Use Your Personal Data

We use your personal data solely for legitimate business and service delivery purposes, including:

Providing and managing subscribed services
Communicating with you about your relocation or services
Managing user accounts and authentication
Ensuring platform security and preventing fraud
Improving the functionality and performance of our services

We do not use your data for advertising or marketing purposes, and we do not sell your personal data.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity: To deliver the services you have been subscribed to
Legitimate interests: To ensure platform security, service improvement, and operational efficiency
Legal obligation: Where required to comply with applicable laws or regulations

5. Data Sharing and Third Parties

We do not share your personal data with third parties for marketing or commercial purposes.

Your data may be shared only:

With trusted service providers acting as data processors under strict confidentiality agreements
Where required by law or regulatory authorities

All third parties are required to process your data securely and in compliance with data protection legislation.

6. Data Storage and Security

All personal data is stored in a highly secure environment using appropriate technical and organisational safeguards, including:

Access controls and authentication
Encryption where appropriate
Secure hosting environments

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements. For a full copy of our Going-there Privacy Policy, click here.

7. International Data Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

8. Your Data Protection Rights

You have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request erasure of your data (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact the Data Protection Manager using the details above.

9 Cookies Policy

9.1 What Are Cookies?

Cookies are small text files placed on your device to enable website functionality, improve user experience, and provide usage analytics.

9.2 How We Use Cookies

Going-there uses cookies only where necessary for the operation and security of the GT2go platform. We do not use cookies for advertising or marketing.

9.3 How We Do Not Use Cookies

We do not use cookies for advertising, marketing, or to share information with third parties or other commercial purposes.

9.4 Types of Cookies We Use

Essential Cookies (Session Cookies)

Required for user authentication and secure log-in
Enable access to protected areas of the GT2go platform
Prevent fraudulent use of accounts

Performance & Analytics Cookies (Persistent Cookies)

Help us understand how users interact with the website
Used to analyse traffic and improve platform performance
Administered via Google Analytics

Analytics data is collected in a pseudonymised form and is not used to identify you directly.

9.4 Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect your ability to log in or use certain features of the GT2go platform.

For browser-specific guidance, please consult your browser’s help pages.

10. Updates to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect legal, technical, or business changes. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy & Cookies Policy or how your data is handled, please contact:

Richard Tyrrell
Data Protection Manager
Email: richard.tyrrell@going-there.com

“Our Destination Consultant provided a great level of support and assistance with her deep local knowledge of the real estate market. She has been very open and flexible to accommodate our requests and needs. It has been a great pleasure working with her” Executive, relocation to Shanghai
“Our Destination Consultant was indispensable during our transition. He was exceptional: organized, amazingly knowledgeable, courteous, funny, and thorough. He made our transition exceptionally smooth. Top-notch service. ” Business Consultant, relocation to Berlin
“Our Destination Consultant understood what we were looking for and she really knows how to help newcomers. She is always willing to help in any possible way. Glad to have her as my Destination Consultant.” Environmental Engineer, relocation to Frankfurt
“The meeting and the last two days with our Destination Consultant exceeded expectations. She was instrumental in making me feel comfortable in my new home, registering me with the city office, buying a train pass, obtaining a phone, getting cash, finding grocery options, etc. I cannot imagine how I would have survived without her” Executive family, relocation to Tokyo
“My experience with Going-there has been excellent. I would say it was complete peace of mind and I never imagined search for a house in a new country and place will be made so easy and delightful.” Senior Executive, relocation to Dubai
“We found our Destination Consultant very knowledgeable, friendly and accommodating. My wife found the ladies luncheon very warm and welcoming. The pre-assignment visit was extremely worthwhile. We are excited to start our new adventure in al-Khobar” Minerals Engineer, relocation to Saudi Arabia
“Your approach truly assists in the moving process and is different to other services that are more reactive or put the onus on the moving party to sift through significant amounts of information and then make a decision themselves. My family and myself consider fortunate to be under your guidance.” Executive family, relocation to Houston
“Our Destination Consultant Mary went even beyond the call of duty to ensure we were settled in very well and quite efficiently. She's the best. ” IT Professional, relocation to Houston